Our Reviews

You guys did an excellent job

Fast, friendly and efficient. Staff was very helpful and courteous.

People were friendly. However, they over filled my transmission after the service so now I have to find a way to drain or pump out some of the ATF

requested repairs were done well. I was kept notified of work and schedule.

It was great, quick and easy

Smooth

I pulled up to the quick lube lane. They completed the service in a very timely manner. Thank you so Much!

Quick and easy

I came in for 2 recalls and a tire rotation. The recalls in question after looking at the paper work 1 was .7hrs and 2 was .4 hrs then a tire rotation on top, my judgement another .5 hrs… my appointment time was 09:30am my vehicle wasn’t released until 4:00pm. I realize that there may be a line or other circumstances but 6.5 hrs for a job that should’ve taken 2 is excessive. Especially considering I had an appointment. If you’re going to run a shop 1st com 1st serve maybe the appointment system shouldn’t be part of your business model. On top of that, after the tire rotation the air pressures weren’t adjusted and I had to do it at home… I figured that checking and adjusting tire pressure would be part of that job.

I brought my car in on Tuesday February 18 at 0830 on a scheduled appointment and they didn't start work until Thursday February 20.

I was very pleased with service . Appreciated the car wash. Service was very professional.

Service was fast, professional, and I will return for sure.

They were very nice, and got my car finished very quickly!

They was very nice

Employees are always welcoming. Service easy to schedule. Since ownership change, do not do the little things that make a difference: car wash, window clean, vacuum, etc.

My Buick enclave Avenir had the oil changed in slightly over 10 minutes! That’s all that needed to be done and it was a total surprise! I needed to be at a meeting after the car was done, and I easily made it to the meeting!

Beautiful treatment

Thank you for contacting me with concerns with my pick up. I do appriciate it.

franky walker

Very quick, I'm hoping they checked everything out, including recalls.

EVERYONE did an excellent job!!!

I told them what type of vehicle and payment I wanted, and they made it happen for me. Great customer service

Everyone was very professional.

Conner was the sales person that helped me get my truck. He made sure I found exactly what I was looking for.

Tried to charge me $80 for a $20 air filter. Very dishonest

Everything was great!

excellent overall service all personnel were helpful with the process

Took time to figure out the problem. Told me the cost. Which was correct when I paid. From start to finish was easy to work with the dealership.

It was great!

Travis was great.I appreciated him taking the time to answer my

Fast friendly service from the staff. Service completed to my satisfaction.

We did not get answers as to the concern of our vehicle but we know yall are trying to give us answers.

Well dropped it off in the morning for a diagnostic and to get air from the brakes. Had an appointment. You had the truck for 3 days and issues are not fixed. Said it was but didn’t “couldn’t” test it. Other issue I paid for a service I did not need. $450 and it’s back at your place.

The service department answered all of my questions. I received a phone call to get me in early and I was well taken care off

Everyone was friendly and honest about the expectation of the appointment.

They were very knowledgeable and showed me everything I needed to know and sold be the best deal I could get

Because we had to bring in 2 times so it could get fixed and had to run it by so Lorenzo could see it wasn’t working

The only complaint I had was the length of time from the start of appointment. It was an all day process.

Great customer service

I came into the dealership only to test drive a few vehicles I have been interested in, then I met Conner, a salesman for the company. I was able to test drive the trucks I wanted to, and Conner was knowledgeable of the vehicles, the pros and cons of them and I decided to go ahead and buy the Chevy Colorado, while all of the administrative and financial stuff was being drawn up Conner was very attentive towards me. It was a pleasure doing business with him and everyone else there. This is the 3rd vehicle I’ve purchased from Tooele Valley Motors and even tho it’s under different ownership, I certainly wouldn’t keep coming back if they weren’t top notch!

The girl at the counter was very helpful and kind. The service was great.

We brought our 2020 Sierra AT4 in for a check engine light. The diagnosis was that a glow plug needed to be replaced. Upon arriving home from picking the truck up from the dealership after that repair I noticed that our 360 degree camera system was messed up. I literally backed the truck into the space at the service center when dropping off for the repair and can confirm nothing was wrong with the cameras upon drop off. I called the dealership immediately and was told that I would be charged another $200 diagnostic fee to analyze the problem--a problem that was caused by something done during the diagnosis or repairs--which is unacceptable. I shouldn't have to pay for them to fix something that was broken while my truck was at the dealership. The employee helping me then said he would need to talk to his manager about it to see what they could do. This was around 230pm on 9/16. It is now 24 hours later and I haven't heard back from anyone. I know something was done to our left rear-view mirror (the side the camera system is messed up on), as upon drop off the mirror would pop forward out of place. Now the mirror is securely in place. Perhaps a well-meaning tech noticed the problem and accidentally damaged the camera while re-securing the mirror? Ultimately, I'm extremely disappointed in the quality of customer service. We have been loyal to this dealership since moving to the area--nearly 8 years. We have brought all of our vehicles here for routine maintenance. The glow plug repair cost over $700 and they are unwilling to take accountability and fix something that was broken while our truck was in their hands.

Always treated with courteous and fast service

Excellent service

Quick Service!

I brought my Equinox in to have the transmission fluid changed. All went well until I left the dealership post fluid change. The transmission started to slip very badly! I got to Lakepoint and had to turn around. I barely made it to the dealership. I thought the trans had blown. But the next day I was told to come and pick up the car. The transmission fluid had not been reinstalled properly. I believe some damage has probably been done to the transmission. It runs differently now.

Friendly, quick

Was taking care of

Service Rep was very nice and answered all of our questions.

We took our exuinox in because our OnStar and navigation were not working. They had the car for the entire day and claimed it was fixed. When we picked it up, nothing was fixed. When I called the dealership, they explained that they had found nothing wrong and that the issue was related to OnStar. If it was, they should not have told us that it was fixed.

Best pricing I could find, no pressure sales personnel that treated me with respect. Communication was straightforward and transparent.

Fully satisfied with all the things performed.

Great and prompt service

Every thing was good.

Zach the salesman was very helpful, new a lot about the blazer answered all questions we asked, excellent salesman, the finance guy was amazing, I would recommend them both to anybody

Had. my vehicle in the shop in 15 minutes

Audrey was an absolute pleasure to work with

Waited for my vehicle to be serviced. Reasonable wait time and nice waiting area

They show and help you to understand your vehicle, and what I can do

We need to fix the common confusion on who does oil changes. The chevy side or quick lube.

Very patient and professional

Received 3 different price quotes for outrageous amounts to make a repair on a $64 hose that they said was the issue. It was misdiagnosed and was not the issue or problem and it was a thermostat causing the problem that was repaired myself. Would not recommend service at this dealership on ford Chevy or dodge, haven’t had a good experience with any of them and will be looking at other places to have a vehicle worked on. Won’t be bringing it here if there is ever a recall issue either.

Service desk rep was very knowledgeable, courteous and polite. Appointment for a technician was scheduled and the cost to evaluate the problem, $189.00 was agreed upon. Brought the car in two days later for the evaluation. Received a call about four hours later and informed that the problem was fixed. When I picked the car, up was told that wiring in the trunk harness was the cause. Was handed an invoice for $680.00. The total cost included the agreed upon $189.00. The labor cost was $491.00. That seems extreme. I would advise customers to be aware of agreeing to the actual cost and the customers approval of a repair, before the repair is actually made.

Your people are great, they are professional and courteous.

Kyle took great care of us. Best car buying experience I've ever had. Kyle and Riley went out of their way to make sure we had everything we wanted in our Tahoe. Thanks

The staff members were very professional. They kept us updated with everything that needed to be done. The mechanics did a great job fixing my car. Driving my car, it feels like it did when it was brand new.